Privacy Policy

1. Introduction

Isnor's Property Services ("we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website, contact us, or use our services. We are committed to handling your information responsibly and in accordance with applicable Canadian privacy laws.

2. Information We Collect

We collect information in the following categories:

• Name — provided when you submit a form or contact us.
• Phone number — so we can respond to your inquiry and coordinate service.
• Email address — for correspondence related to your request.
• Service and property information — details you submit through our forms, such as the service you're interested in, your property location, and any message you include.
• Website and contact information — information voluntarily provided by visitors, such as details shared in a phone call, email, or social media message.

We only collect the information necessary to respond to your request and provide our services. We do not seek sensitive personal information through this website.

3. How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or estimates.
• Schedule and deliver the services you request.
• Communicate with you about your service or account.
• Improve our website and the way we serve customers.
• Meet legal or regulatory obligations where applicable.

We do not sell or rent your personal information. We do not use your information to build consumer profiles for third-party advertising.

4. How We Communicate With Customers

We may contact you by phone, email, or text message in connection with your service request or the services we provide. Operational communications — such as scheduling confirmations, service updates, or responses to your questions — are typically sent in response to your request and do not require marketing consent. Where a message is promotional in nature, we rely on appropriate consent or another lawful basis.

5. SMS / Text Messaging

If you provide your phone number, we may send you text messages related to your service request or scheduling. Commercial electronic messages sent by text are sent only where appropriate consent or another lawful basis exists under applicable Canadian rules. You can unsubscribe from marketing text messages at any time by replying "STOP" to a message or by contacting us. Standard message and data rates from your mobile carrier may apply.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to function properly and to understand basic usage patterns, such as which pages are visited. You can control or disable cookies through your browser settings; however, some features of the website may not function as intended without them. We do not use cookies to collect sensitive personal information.

7. Service Providers and Third Parties

We may share information with service providers that help us operate our website, communications, forms, hosting, and business services. These providers process information on our behalf and only as needed to deliver those services. We do not authorize them to use your information for their own purposes. While we do not sell your information, it may be processed by these third parties as necessary to run our business.

8. Google Business Profile / Reviews

We may display customer reviews through our Google Business Profile or a connected review platform. Reviews are managed by the platform that hosts them, and that platform's terms and privacy practices apply to review content. We do not control how third-party review platforms handle your information when you leave a review on their service.

9. Data Retention

We retain personal information only as long as necessary to provide our services, respond to your requests, and meet any applicable legal or regulatory requirements. When information is no longer needed, we remove or de-identify it in accordance with our internal practices.

10. Data Security

We take reasonable measures to protect the information you share against unauthorized access, loss, or misuse. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Choices and Rights

You may contact us at any time to ask about the information we hold, request that we correct or update it, or ask us to limit certain communications. You can opt out of marketing messages by following the unsubscribe instructions in a message or by contacting us. Where applicable law provides additional rights regarding your personal information, we will respond to your request in accordance with those laws.

12. Third-Party Websites

Our website contains links to third-party websites, such as our social media profiles and review platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party website you visit.

13. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: