Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website located at www.isnorspropertyservices.com and the property services provided by Isnor's Property Services ("we", "us", "our", or "the Company"). By requesting a quote, contacting us, or engaging our services, you acknowledge that you have read and agree to these Terms.

1. Acceptance of Terms

By accessing this website or requesting services from Isnor's Property Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website or request our services. These Terms apply to all visitors, customers, and anyone who interacts with our business.

2. Services

Isnor's Property Services provides lawn maintenance, property clean-ups & enhancements, gutter cleaning, garbage hauling / junk removal, and snow removal to residential and commercial properties across the Annapolis Valley, Nova Scotia. The specific scope, timing, and service are agreed upon between you and Isnor's Property Services before work begins. We reserve the right to decline a service request if it falls outside the scope of what we offer or if conditions make the work unsafe or impractical.

3. Service Requests and Estimates

You may request a quote or estimate through our website, by phone, or by email. Any estimate we provide is based on the information you share with us and is intended as a good-faith approximation of cost. Final scope and pricing may be adjusted after an on-site assessment or if the actual conditions differ from what was described. We will communicate any changes to scope or pricing before proceeding with the work.

4. Scheduling and Cancellations

Service visits are scheduled by mutual agreement. We make every effort to arrive at the agreed time, but weather, prior jobs, and other factors may occasionally affect timing. If you need to cancel or reschedule a visit, please contact us as soon as possible. Repeated cancellations without notice may affect your ability to remain on a regular service schedule.

5. Customer Responsibilities

To help us complete work safely and to a high standard, you agree to provide accurate information about your property and the service you need, ensure safe access to the work area, and disclose any conditions that may affect the work — such as hidden obstacles, pets, underground features, or hazardous materials. You are responsible for removing or securing personal belongings, vehicles, or valuables from the immediate work area where practical.

6. Payments and Pricing

Pricing for services is agreed upon between you and Isnor's Property Services before work is performed. Unless otherwise arranged, payment is due upon completion of the agreed work. Any specific payment terms, methods, or arrangements will be communicated and agreed in advance. We do not publish fixed pricing on this website because most services are quoted based on the details of your property and the scope of work.

7. Property Access and Conditions

You agree to provide reasonable access to your property for scheduled services. We rely on the information you provide about your property. If site conditions differ materially from what was described — for example, undisclosed hazards, access limitations, or a significantly larger scope than quoted — we will discuss the situation with you before continuing, and any adjusted scope or pricing will be agreed upon before additional work is performed.

8. Damage, Risk and Liability

We take care to complete every job safely and professionally. However, property maintenance and hauling work involves inherent risks. Isnor's Property Services is not liable for damage to pre-existing, deteriorated, or fragile items, or for issues that could not reasonably have been anticipated from the information provided. To the extent permitted by applicable law, our liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. These Terms do not exclude liability that cannot be excluded under applicable law.

9. Weather and Unforeseen Conditions

Many of our services are weather-dependent. We may need to reschedule or adjust work due to rain, extreme heat, frost, snow, or other conditions that make the work unsafe, ineffective, or impractical. We will communicate any weather-related changes as early as possible and work with you to reschedule.

10. Website Use

You agree to use this website lawfully and not to misuse, disrupt, or attempt to gain unauthorized access to it or its underlying systems. You agree not to submit false, misleading, or harmful information through our forms, and not to use the website in a way that could damage, disable, or impair the site or interfere with another person's use.

11. Intellectual Property

All content on this website — including text, the Isnor's Property Services logo, images, and design — is the property of Isnor's Property Services or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or redistribute any content from this website without our prior written permission.

12. Third-Party Links and Services

This website may contain links to third-party websites or services, such as our social media profiles and review platforms. We are not responsible for the content, practices, or policies of those third parties. Accessing any third-party website is at your own risk, and you should review the terms and privacy policies of those sites.

13. Electronic Communications

When you contact us or submit a form, you consent to receive communications from Isnor's Property Services by email, phone, or text message in response to your inquiry or in connection with the services you request. You can request to stop receiving certain communications at any time by contacting us or by following the opt-out instructions provided in a message.

14. SMS / Text Messaging

If you provide your phone number, we may send you text messages related to your service request, scheduling, or account. Where commercial electronic messages are involved, we send them only where appropriate consent or another lawful basis exists under applicable Canadian rules. You can opt out of marketing text messages at any time by replying "STOP" to a message or by contacting us. Standard message and data rates from your mobile carrier may apply.

15. Privacy

Our handling of personal information is described in our Privacy Policy, available at www.isnorspropertyservices.com/privacy. The Privacy Policy is incorporated into these Terms by reference.

16. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted on this page with an updated "Last updated" date. Your continued use of this website or our services after changes are posted constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada. Any disputes arising in connection with these Terms or our services will be subject to the jurisdiction of the courts of Nova Scotia, unless otherwise required by law.

18. Contact Information

If you have any questions about these Terms, please contact us: