Reliable Snow Removal When Winter Hits

Our standard snow removal service is generally triggered once snowfall reaches the minimum accumulation stated in your service agreement. For many residential properties, this is approximately 5 cm. Service details can vary by property, so your estimate and service agreement will clearly outline the trigger for your particular property.

For customers on eligible residential service arrangements, we may allow a service visit to be cancelled if you prefer to handle it yourself. Cancellations need to be communicated before our crew arrives or begins servicing the property. Once service begins for the property, the regular service charge applies.

Yes. We offer seasonal snow removal options for select properties, subject to route availability. Seasonal plans provide customers with a reserved place on our winter route and make snow removal more predictable throughout the season.

Per-visit snow removal may be available for some properties depending on location and route capacity. Priority is generally given to recurring seasonal customers.

Yes. Walkway, entrance and step clearing can be included depending on the property and your service agreement.

Yes. Salt or other ice-melting products can be applied to designated areas when requested or included in your service agreement. Salting is generally charged separately per application unless otherwise stated in your estimate.

Snow removal begins once the service trigger has been reached and properties are completed according to our established routes. Timing can vary depending on when the snow begins and ends, total accumulation, road conditions, storm duration and severity of the event. During larger or prolonged storms, multiple passes or additional time may be required. We don't guarantee an exact arrival time during a storm.

Larger storms may require a different approach than a typical snowfall. Depending on accumulation and storm duration, we may perform an initial pass to maintain access and return for final clearing once conditions improve. Exceptionally heavy or wet snow, drifting, freezing rain and unusually high accumulations may require additional work and may be subject to additional charges where outlined in your service agreement.

Municipal snowplows can create a ridge of heavy, compacted snow at the end of a driveway after we've already serviced the property. Return visits to clear snow deposited by municipal plows are not automatically included unless specifically stated in your service agreement.

Yes. Driveway markers can be installed before the snow season to identify driveway edges and other areas that may be difficult to see once snow accumulates. For seasonal customers, marker installation may be included in the seasonal rate or listed separately as a service.

We take reasonable care to identify driveway edges and minimize damage, but snow removal involves operating equipment in conditions where surfaces and landscaping can be completely covered. Minor turf disturbance along driveway edges can occasionally occur, particularly when the ground is not fully frozen. Existing cracks, uneven pavement, loose gravel, curbing and other hidden obstacles can also be affected during normal snow removal operations. Any specific responsibilities relating to property damage are outlined in your snow removal service agreement.

Standard snow removal involves plowing or relocating snow to suitable areas on the property. Hauling snow off-site is not included unless specifically quoted as an additional service.

Recurring and seasonal snow customers may be required to sign a service agreement outlining the areas being serviced, snowfall trigger, pricing, service limitations and other important terms.

Because snow removal is highly route-dependent, our winter service area is more limited than our regular property maintenance service area. Contact us with your property address and we'll let you know whether it falls within one of our available winter routes.